Information We Collect

• Personal Data: This includes your name, email address, phone number, billing information, and any other information you provide during registration or through interactions with our services.

• Technical Data: Information about your device, browsing actions, and patterns, such as IP address, browser type, and location data.

• Usage Data: Details about how you use our website, app, and services, including event preferences and survey responses.

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Data You Provide To Us

The types of personal information that we collect directly from you depends on how you interact with us and the Service and may include:

• Contact details, such as name, email address, postal address, social media handle and phone number;

• Payment information, such as credit or debit card number;

• Comments, feedback and other information you provide to us, including information that you send to customer support and messages, appointment inquiries and other information that you wish us to share with our exhibitors, visitors, partners and others;

• Interests and communication preferences, including matchmaking, event planning, networking choices and preferred language.
   

To protect the safety and wellbeing of event participants, we may conduct disease prevention measures, which may include collection of health data through temperature screening, test-and-trace with the relevant health authority, monitoring for visible symptoms, or referral to quarantine or medical personnel.
 

Data From Other Sources

We also may obtain personal information about you from our group companies and from other third parties, including:

• Service providers that help us determine a location based on your IP address in order to customise certain products to your location;

• Partners with which we offer co-branded services or engage in joint marketing activities;

• Social networks when you grant permission to the Service to access your data on one or more networks; and/or

• Publicly-available sources and data suppliers from which we obtain data to validate or supplement the information we hold.
   

How We Use Your Information

• To Provide Services: We use your personal data to register you for events, process payments, and provide customer support.

• Marketing: With your consent, we may send you promotional materials, updates, and offers related to Singapore Comic Con or its partners.

• Improvement of Services: Your data helps us analyze how users interact with our services to enhance user experience and develop new features.
   

We may also use your information to:

• provide relevant networking, speaker sessions, presentations, and exhibitor product recommendations as part of our event matchmaking services based on the preferences and interests you provide during your registration, your interactions on our websites, platforms, and at our events; and/or

• include in participant directories to provide visitors, exhibitors, and sponsors names and business contact details of those attending the event.
   

Sharing of Your Information

• Service Providers: We may share your data with third-party service providers who assist in delivering our services (e.g., payment processors, email service providers).

• Legal Obligations: We may disclose your information to comply with legal requirements or respond to legal processes.

Your Choices

• Access and Correction: You have the right to access and correct your personal data held by us.

• Opt-Out: You can opt-out of marketing communications at any time by following the unsubscribe instructions provided in the emails or by contacting us directly.

• Data Portability and Erasure: Subject to certain conditions, you may request the transfer or deletion of your personal data.
   

Editorial Content and Event Presentations

Where you submit content, such as write an article or produce a video, for any of our magazines or other products, or speak at one of our events, we will process some additional personal information about you, including:

• professional biography or profile, produced or approved by you, that may contain  your image, likeness, or voice, which may be published and made available to our subscribers, event audiences, or published online via our websites and social media channels for promotional purposes; and

• internal editorial, reviewer, commentary, or feedback.

To help improve the diversity of our editorial content and event panels, we may ask you to provide, on an entirely voluntary basis, demographic data such as age, gender, disability, race, ethnic origin, religion and sexual orientation. .

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Event Concierge

As part of our event concierge services for our hosted buyers, we may need to collect government identification information, such as passport and visa details, as well as any relevant health and disability information to ensure all accommodation and dietary requirements are met. This information may be provided to our local agents to secure the most suitable services based on their expert local knowledge.  Where this is relevant, we would usually require your consent. However, there are some limited situations where this will not occur such as in a medical emergency.

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Industry Awards

Participants, nominees, and sponsors of industry award ceremonies we host are invited to participate through the submission of award nominations, organisational reviews or award ceremony attendance. All nominations and organisational reviews are only used in the administration of the awarding process.

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Security

We implement security measures to protect your data from unauthorized access, use, or disclosure. However, no data transmission over the internet or storage system is 100% secure.
 

 Data Retention

We retain your personal data for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements

 

Third-Party Links

Our website and services may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

 

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the date at the top of this policy.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at enquiry@generatexp.com